Shipping policy

At Officebooth Australia, we are committed to delivering your order as quickly and efficiently as possible. However, due to the nature of our products and the logistics involved, delivery times and costs may vary based on several factors, including but not limited to:

  • The type of product you ordered
  • The size and quantity of your order
  • The level of customization or personalization you requested
  • The scope of work required to meet your specifications
  • Access restrictions or complex delivery locations such as high-rise office buildings

Delivery Timeframes

We will provide you with an estimated delivery time when you place your order or request a quote. Please note that this is an estimate and not a guarantee. Delivery typically occurs within 4-6 weeks for most orders, depending on your location and the complexity of the project.

We strive to meet or exceed your expectations; however, we cannot be held responsible for any delays caused by factors beyond our control, such as:

  • Shipping carrier delays
  • Weather conditions
  • Customs clearance issues
  • Force majeure events (natural disasters, government lockdowns, etc.)

Delivery Pricing & Variations

If we provide a quote for delivery and installation, it is based on the information available at the time of quoting. While we take care to maintain the quoted price, we reserve the right to apply variations in delivery costs under certain circumstances, including:

  • Scope Revisions: Changes to the delivery scope after the quote is issued.
  • Access Restrictions: Additional costs incurred due to restricted or difficult access, such as delivering to high-rise buildings or areas with limited vehicle access.
  • External Factors: Situations beyond our control, including fuel price fluctuations, transport regulations, and regional restrictions.

In any case where pricing variations are necessary, we will inform you promptly to discuss the revised costs.

Customer Responsibilities

To ensure a smooth delivery process, we ask that you:

  • Provide accurate delivery details when placing your order
  • Notify us in advance of any access restrictions or special delivery requirements
  • Ensure someone is available to accept the delivery at the scheduled time

Failure to accept delivery at the agreed-upon time may result in additional storage fees.

Contact Us

If you have any questions or concerns about your order status or delivery, please contact us at info@officebooth.au. We are happy to assist you and provide updates.